What is Postmates Pickup?
Postmates Pickup allows you to skip the line when ordering from your favorite merchants.
How can I choose between p...
How does curbside pickup work?
Curbside pickup allows merchants to bring their products outside to customers that otherwise may not be able to enter...
How do I choose between pickup and drop off orders?
Choosing between pickup and drop off couldn't be easier! At the top of the app, you will see 2 tabs: Pickup and Deliv...
What should I do if my order was missing an item, damaged, or incorrect?
Oh no! As the merchant is responsible for preparing and packaging your items, please reach out to them directly for a...
What if my order was not prepared when I arrived?
We are sorry to hear that your order was not ready on time. Please provide any improvement suggestions to the merchant.
Can I cancel my pickup order?
We know that sometimes things change and you need to cancel your order. Below is our cancellation policy to help you ...
Can I change my pickup order to delivery?
At this time, we are unable to change your pickup order to delivery. You will need to cancel the order, change your s...
Where do I go to pick up my order?
Picking up your order couldn't be easier! The appropriate pickup point is displayed on the order progress screen in g...
What should I do if I was mischarged for my pickup order?
We understand that it can be frustrating to be charged incorrectly. If you feel that you were mischarged for your Pos...
What do I do if I missed my order for pickup?
Any orders that have not been picked up at the merchant 10 minutes after the proposed pickup time are subject to be f...
What should I do if the quality of my pickup order was poor?
Oh no! We understand that it can be frustrating to receive an order in poor condition. As the merchant is responsible...