My pickup order was not prepared when I arrived
We are sorry to hear that your order was not ready on time. Please provide any improvement suggestions to the merchant.
Can I change my pickup order to delivery?
At this time, we are unable to update your order to delivery. You will need to cancel the order, change your setting...
I was mischarged for my pickup order
We understand that it can be frustrating to be charged incorrectly. If you feel that you were mischarged for your Pos...
Can I cancel my pickup order?
We know that sometimes things change and you need to cancel your order. Below is our cancellation policy to help you ...
I missed my order for pickup
Any orders that have not been picked up at the merchant 10 minutes after the proposed pickup time are subject to be f...
Food quality for my pickup order was poor
Oh no! We understand that it can be frustrating to receive an order in poor condition. As the merchant is responsible...
My pickup order was missing an item, damaged, or incorrect
Oh no! As the merchant is responsible for preparing and packaging your items, please reach out to them directly for a...
Where do I go to pick up my order?
Picking up your order couldn't be easier! The appropriate pickup point is displayed on the order progress screen in g...
How can I choose between pickup and drop off orders?
Choosing between pickup and drop off couldn't be easier! At the top of the app, you will see 2 tabs: pickup and deliv...