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Can I cancel my order?
We know that sometimes things change and you need to cancel your delivery. We understand. Below is our cancellation...
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How can I contact my Postmate?
Once your Postmate has picked up your order, you will be able to track their location on a map. You can contact your ...
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How can I cancel a scheduled delivery?
A scheduled delivery can be cancelled at no cost to you as long as the delivery is not in progress. To cancel, open u...
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How do I change or update my delivery address?
Whenever you order to a new delivery address, we will now include a note in your Delivery Accepted email letting you ...
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What is the "estimated delivery time"?
When your order is accepted, the screen will display an Estimated Delivery Time. This is a calculation of when the pl...
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How can I select substitutions for my order?
In the event that an item or multiple items in your order are unavailable, we will attempt to contact you in one of t...
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What do I do if my order shows as delivered but I didn't receive it?
We’re sorry your delivery didn't go as planned. To resolve your issue quickly, navigate to your Postmates order histo...
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Can I change my order?
At this time, we are unable to update your order. You will need to cancel the order and resubmit. Please note that i...