Order Basics

• How do I view my order number?
• Can I request a specific Postmate?
• How do non-contact deliveries work?
• How will I get a receipt for my order?
• Can I tip a Postmate in cash?
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Order Issues

• Where is my order?
• Why was my order canceled?
• What should I do if I missed my delivery?
• What should I do if I get the wrong order?
• What if my delivery was damaged?
• What should I do if something was missing from my order?
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Retail Orders

• Retail returns policies
• I have an issue with my Banana Republic order
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Frequently Asked Questions

• Can I cancel my order?
• How can I contact my Postmate?
• How can I cancel a scheduled delivery?
• How do I change or update my delivery address?
• What is the "estimated delivery time"?
• How can I select substitutions for my order?
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