Order Basics

• Can I request a specific Postmate?
• How can I apply a Promo Code?
• How will I get a receipt for my order?
• Can I tip a Postmate in cash?
• How do you decide who accepts my delivery?
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Order Issues

• Where is my order?
• Why was my order canceled?
• How do I get help with an order or charge?
• Missed your delivery?
• I got the wrong order
• My items were damaged
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Frequently Asked Questions

• Can I cancel my order?
• How can I contact my Postmate?
• How to cancel a scheduled delivery
• Why did I get an email saying there was a new delivery address added to my account?
• What is the 'Estimated Delivery Time' that displays when my order is accepted?
• How can I select substitutions for my order?
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