Privacy Policy FAQs

Your privacy is important to us. Postmates runs on consistency and reliability, and we believe in making it easy to understand how and why we use your personal information. Our Privacy Policy sets forth the details and the most up-to-date information about the data we collect and how we use it.

 

What information does Postmates collect?

We collect information to enable and enhance your Postmates experience, including information you provide directly to us (like your account information), information we collect automatically when you use our platform (like your location), and information we collect from third parties (like background information on couriers). For more details about what we collect, see our Privacy Policy. 

How does Postmates use my information?

We use your information to provide services and features, enable communication, improve user experience, enhance security and safety, and for other purposes described in our Privacy Policy.

How does Postmates share my information?

We share some information between users to facilitate our products, services, and features. For example, when you place an order, your delivery address and/or real-time location are shared with a courier. We may also share some of your personal information with third parties that provide services that enable our business. We may also share your information with our affiliates, subsidiaries, and business partners, or if we are legally required to do so, or if you direct us to do so, or in the event of a dispute. For more details on how we share your information, see our Privacy Policy.

Does Postmates sell my information to third parties for their direct marketing purposes?

No. Postmates does not sell or rent your information to third parties for their direct marketing purposes, except with your consent. To learn more, see our Privacy Policy. 

How can I correct my information?

You can update your Postmates profile information through your profile settings. If you need to change the email address associated with your account, please contact us through our Help Center.

How do I exercise my privacy rights under California law?

As a California resident, you may request to access your account information or to delete your account information by visiting the CCPA form in our Help Center. For more details about your privacy rights as a California resident, see our Privacy Policy