How do fees work?

Signing up for Postmates Unlimited allows you to avoid some extra fees. You'll get free delivery from all merchants when your cart reaches a minimum. (Varies by location.)

 

What is the service fee?

The Postmates service fee is a variable percentage-based fee applied to the purchase price of your items. You’ll always be able to verify and review the service fee for your order on the checkout screen before requesting a Postmate.

 

What is the small cart fee?

If your order doesn’t reach a certain minimum (varies by location), we charge a small cart fee of $1.99. 

Sometimes we don't know exactly how much your items are going to cost at the store. So we may quote you the small cart fee but not charge it, or we may not quote it, but end up charging it.

 

How do you determine the delivery fee? 

The Postmates delivery fee is $0.99–$3.99 for Partner Merchants and $5.99–$9.99 for all other merchants. Additionally, a variable percentage-based service fee is applied to the purchase price of your items. Both fees will always be shown for your review at checkout.

*Unlimited members never pay a delivery fee when the order size reaches the cart minimum (varies by location). 

 

Why is there sometimes a price difference between my order estimate and the final amount?

Because of the nature of the platform, Postmates does not always know how much a merchant will charge for a particular product or menu item. When your cart includes items for which Postmates does not know the exact price that will be charged by the merchant, Postmates may assign an "Estimated Subtotal."

Postmates may also not know the exact price of certain taxes or Postmates service fees associated with the order, and may estimate these fees (the "Estimated Fees.") In some cases, we may not be able to provide an Estimated Subtotal or Estimated Fees, like when the merchandise cost is unknown or we are otherwise unable to predict fees.

A merchant may charge more or less than the Estimated Subtotal and Postmates may charge more or less than the Estimated Fees. Postmates reserves the right to determine final pricing of all product or menu items ordered through the platform 

When pricing is different than the Estimated Subtotal and/or Estimated Fees, what you are ultimately charged may be different than the Estimated Total. You acknowledge and agree to pay the prevailing pricing and fees, even if they differ from the Estimated Subtotal and/or Estimated Fees.

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