If you see an unfamiliar Postmates charge on your credit card or bank account, please review these steps.
- Unrecognized charges can often be tied back to a friend, coworker, or family member who may be using your payment information or a linked account. Please check with your family and friends that may have been previously authorized to use your card.
- Check your order history to locate the charge. It may be tied to an order you've placed or a cancellation fee. If you believe you were charged a cancellation fee by mistake, please navigate to Orders > Can I cancel my order.
- An unrecognized charge may also be a small authorization hold, which is never actually charged to your account, but may appear as "pending". All authorization holds are voided within a few business days, depending on your bank's policy. We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage.
If you are still unable to recognize a Postmates charge on your account, please share some info here. We're happy to review and make necessary adjustments.