My account has an unrecognized charge

If you see an unfamiliar Postmates charge on your credit card or bank account, please review these steps.

  1. Unrecognized charges can often be tied back to a friend, coworker, or family member who may be using your payment information or a linked account. Please check with your family and friends that may have been previously authorized to use your card.
  2. Check your order history to locate the charge. It may be tied to an order you've placed or a cancellation fee.  If you believe you were charged a cancellation fee by mistake, please navigate to Orders > Can I cancel my order.
  3. An unrecognized charge may also be a small authorization hold, which is never actually charged to your account, but may appear as "pending". All authorization holds are voided within a few business days, depending on your bank's policy. We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage.

If you are still unable to recognize a Postmates charge on your account, please share some info here. We're happy to review and make necessary adjustments.

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