What should I do if I think my account has been compromised?

If you suspect that someone else used your Postmates account or there is suspicious account activity, your account may be compromised.

Suspicious activity includes:

  • Order requests on your account you didn't make
  • Phone calls or text messages from drivers about delivery when you did not request an order
  • Receipts for orders on your account that you don't recognize
  • Account changes that you didn't make
  • Password or details attached to your account updated without your knowledge

If any of these situations apply, you should reset your password immediately.

  • Navigate to your account settings here.
  • Enter your email address or phone number.
  • Click "Log In", then "Forgot Password?"
  • You can then set a new password for your account.
Was this article helpful?