Zero-Tolerance Policy

Postmates immediately denies access to anyone who abuses drugs or alcohol while performing services on the platform. If you ever feel unsafe dial 9-1-1 and notify law enforcement. After doing that, get in touch with us through the Contact Support tab in the app by selecting “report an accident or safety incident." When you request a phone call from our Trust & Safety team, you’ll immediately get an ETA that lets you know when we’ll be in touch.