At Postmates, we get it. We’re here to make your life easier, happier, and better. With more than 160,000 Postmates, 250,000 restaurants and merchants, and tens of millions of deliveries completed using Postmates, we're growing fast and constantly breaking new ground. Throughout this process, while we're transforming commerce at the local level, we remain committed to building an online marketplace our customers can trust to be as reliable as gravity.
We prioritize the wellbeing of our entire community, and from day one, Postmates has built safety and security into our product design and network operations. While our specific policies evolve alongside the amazing services we make possible, we’re always listening to and learning from you, the Postmates community. For this reason, we believe transparency is essential to our continued growth, and so we publish these standards to guide our safety mission and clearly identify conduct that has no place on our platform.
For this reason, these guidelines are designed to safeguard everybody who uses Postmates.
No one should feel unsafe using Postmates, and we will take immediate action to prevent and prohibit the following behavior:
Harassment and causing harm to others
No one using Postmates should be subject to physical or sexual abuse, harassment, domestic violence, robbery, human trafficking, or other acts of violence.
No one using Postmates should engage in unwanted contact with other members of the community during or after a delivery. Unwanted contact includes, but is not limited to, verbal or written communications, the sending of unwanted orders and actual or threatened physical contact. Remember, Postmates provides a secure and anonymous method for Customers and Postmates to communicate through the Postmates app without exchanging personal numbers.
Everybody using Postmates should be treated with respect, and no one should use Postmates to discriminate against others based on their race, ethnicity, national origin, religion, disability, sexual orientation, sex, marital status, gender, gender identity, age or any other category protected under applicable law.
Theft and destructive acts
You should not take property that doesn’t belong to you or destroy or vandalize the property of a customer, a merchant, another Postmate, or any other person.
Extortion or fraud
You should not request tips or make transactions outside of Postmates systems, commit credit card fraud, abuse our referrals system or make false claims against other members of the Postmates community. You should not request or share personal information with the intent to blackmail or shame others.
You should not provide a false name or date of birth, allow unapproved individuals with access to your account with the intent on engaging in Postmates services, create duplicate accounts or create an account if you are under the age of 18.