How can I contact customer service?

Our customer service team is available 24/7 to assist with your delivery requests.

Do you have a question about an existing order or charge?

For fastest service, please reach out to us through the delivery in question listed in your account either in the Postmates app or on the web store. For detailed instructions on how to find your most recent deliveries and submit a request for assistance, please see this article.

Do you have a general question for us?

If you would like to get in touch with us about a question other than an existing order or charge, contact us through this form.

Are you a Postmate looking for help?

Check out our Fleet Help Center

Are you a Merchant or Partner looking for help?

Check out our Merchant Help Center.

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