Where is my order?

Your order's status is displayed on a tracking screen in your Postmates app. The screen will show you whether your order is being prepared or if it's on its way. 

The app will also show an estimated delivery time. This time may change to accommodate prep time at the restaurant or traffic. 

Once your Postmate has picked up your order, you can track their location. If you need to contact your Postmate, tap the "Help" button next to their name. Please note that your Postmate may be unable to respond right away if they are driving. 

 

When your Postmate arrives, the app will send a push notification and SMS text message to the phone number listed in your app. If your Postmate doesn’t hear from you right away, they will wait only 5 minutes while continuing to try and contact you.

After 5 minutes, your Postmate will move on to make their next delivery and you will be unable to contact them. Remember to keep your phone charged and handy! 

 

So your delivery goes as smoothly as possible, be sure to double-check that:

  • Your address (including suite/apartment number) and phone number are up to date in your app.
  • Your phone is set up to receive SMS messages and push notifications from the Postmates app.
  • You’ve shared any special instructions (like “Please leave food at front desk!”) with your Postmate. 

 

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