Data Request Guidelines for Third Parties

Law enforcement and other government agencies making data requests should consult our Data Request Guidelines for Law Enforcement.

 

Data Request Guidelines for Third Parties

At Postmates, we’re committed to ensuring the safety, security, and privacy of our customers, merchants, and fleet. As part of this commitment, we store and maintain private and personally identifying information (PII) as described in our Privacy Policy and Terms of Service.

The following guidelines should assist private parties, including civil and criminal litigants, seeking records from Postmates.

 

Requests for Information

For requests that do not involve an immediate risk of death or serious bodily injury, please provide written consent from the individual about whom you seek records; a valid and duly issued subpoena;  or, if applicable, a court order. If you are seeking verification information (e.g., for medical insurance purposes, etc.) please provide a release authorization signed by the person for whom you are seeking records.

Third parties can serve documents on Postmates via CT Corporation, our registered agent for service of process. Additionally, for your convenience and a faster turnaround, please email a courtesy copy to our escalation review team at ERT@postmates.com. Please understand that our acceptance of legal process does not waive any legal objections Postmates may raise in response to a request.

 

Form of Requests

Postmates will only respond to facial and substantively valid subpoenas and requests, and Postmates will reject requests that do not meet this bar.  Requests should be narrowly tailored as Postmates is unable to process overly broad or vague requests.  Before making a request, please check to see if the information sought is publicly available.  

The following must be included in your request:

  • A sufficiently narrow and defined time period;
  • A specific reference (i.e., you must uniquely identify a merchant, Postmate, or customer, ideally by more than just a name); and
  • Contact information (i.e., your name, email address, and a direct contact number).

When we determine that we are required to disclose information in response to a subpoena, we will search for and disclose data that we are reasonably able to locate and retrieve.

 

Emergency Disclosure Requests

For disclosure requests that involve an immediate risk of death or serious bodily injury, in accordance with our Privacy Policy, Postmates may disclose information without service of a subpoena or court order. Postmates evaluates emergency disclosure requests on a case-by-case basis and in compliance with applicable law.  

Emergency disclosure requests must include all of the following:

  • “Emergency Disclosure Request” identified in the subject line of the request;
  • Identity of the person in immediate risk of physical harm;
  • Nature of the emergency;
  • A detailed description of the specific information requested and why that information is necessary to prevent the emergency;
  • All other available details or context regarding the particular circumstances.

 

Third parties should direct emergency disclosure requests to ERT@postmates.com and PMLegal@postmates.com.

 

Additional Information

Postmates may change these guidelines from time to time without notice, so please check this page each time before making a request.